Su-ba-ru-ba-ru

My first new car with single digit miles on it!
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Kathy and I purchased a new subaru outback back in April when we were about to start our national roadtrips. Her subaru had died in FL, and my subaru was getting a bit long in the tooth. So, we traded in my car and bought a new outback for her. I'll get by during the remainder of our sabbatical with my mini cooper. We'll figure out winter when we get there.
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The car performed great through our road trips, but when we got home from this last one, a check engine light came on. We took it into the dealer, and turns out that the catylytic converter was blown.
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Now that's a major non-moving part that should basically last the life of the car, and it really bothered me that it had blown out. So, after getting it replaced under warranty, I sent a note to our dealer to pass along my trouble with the situation. Her service techs had done their usual great job, but no way that part should failout this early...the car only had 10,000 miles on it!
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Don't we get a call the next morning from the dealer owner, agreeing with me, and telling me that she would get me a new replacement car. I was, to say the least, freakin' dumbfounded. So, here we are, a few weeks later, and we have a brand new car.
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Now I write lots of gripe letters about lots of stuff, and sometimes I just vent and sometime I get minor satisfaction, but this one was an incredible customer service story. Just like that...you're right, here's a replacement car.
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So, for anyone looking at buying a new car, I just have to say checkout VanBortel Subaru in Victor, NY. No-hastle pricing, and the most incredible customer service that I have ever experienced in the automotive world. Ask for Kitty or Karl, and tell them Lumpy sent you. They even have special internet pricing if you're out of town. I'll never be able to buy a car from anyone else again.
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"Drivin' my new rig" Lumpy out